Alex Buenafe
Author
Description
Training within the hospitality industry is no different from training within any industry. While hospitality jobs require multiple skills and competencies employees need to have to be successful at work, the principles of skills training remain the same. Training is all about the employee's learning.Guide to Training within Hospitality covers the gamut of training from designing to planning, and delivery of training for hospitality jobs. The manual...
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Guide to Front Office Operation is a primer on the lodging and hotel business. The manual gives the user an overview of the front office or reception in a lodging operation with a look into the world of hotels. It explains the guest cycle and how it affects the hotel operation at every stage of the cycle. The guide includes outlines of basic and standard procedures as practised in hotels worldwide.The manual is ideal for managers and owners especially...
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Tourism is a global phenomenon, contributing roughly to 10% of the world's economy and growing. It is a sector of the economy that the UN foresees as a key mitigating poverty and contributing to equitable wealth distribution in national economies. The Primer on Tourism serves as an introduction to this global economic phenomenon. It explains the basics of tourism according to universal principles and practise. The e-book aims to assist the reader...
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The food service industry is a huge industry worldwide. Operations range from noodle shops, pizzerias and fast food to bistros and fine dining. They can be themed, ethnic or focused on specific markets or customers. Trends and consumer preferences influence the style of restaurants and other food service operations. Culture and social practices sets the standards for operation from places to places.Guide to Food & Beverage Service is a simplified...
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Guide to Hotel Housekeeping is a manual for housekeeping attendants in the lodging industry. The guides provides an overview of a lodging operation, the housekeeping department and responsibilities of room attendants. The procedures for various cleaning tasks follow North American practice and standards that can be easily adapted to various types of lodging operations. It is a useful tool to train new housekeeping employees.The manual has been updated...